Peer reference assistants in a small liberal arts college: case study
Gonnerman K.; Johnson K.
2016
Reference Services Review
6
10.1108/RSR-11-2015-0048
Purpose: The purpose of this study is to demonstrate how to create and sustain a successful mentoring program for reference student assistants in the liberal arts environment. The study delineates student training, program assessment and the impact on reference practice in a way that can be used at other institutions considering implementing a similar initiative. Design/methodology/approach: This case study is written by professionals who have been deeply engaged in initiating, running and assessing the program. It presents the value of the program in an unbiased and objective manner by including the voices of the student mentees themselves reflecting on the experience. Findings: The mentorship program has proven to be worthwhile and rewarding in equal measures to both the mentees and reference librarians working with our future successors. It serves an important role in inspiring and encouraging library student workers to become interested in academic librarianship as a career choice and it prepares them to be successful students in library and information science graduate programs. Originality/value: Although the discussion of training reference student assistants per se is not rare in the library literature, this particular program is unique in several ways: its main intent is to mentor students who are interested in pursuing librarianship as a career goal; it occurs in the context of a liberal arts college rather than in a larger university setting, especially those offering degrees in information and library science; and it empowers students to provide in-depth independent reference services for their peers and faculty. © 2016, © Emerald Group Publishing Limited.
Liberal arts; Librarianship; Library instruction; Mentoring; Reference services; Students
Aho M.K., Beschnett A.M., Reimer E.Y., Using an untapped resource: expanding the role of the student worker at the bio-medical library, Public Services Quarterly, 6, 1, pp. 65-68, (2010); Alcock L., Formal mentoring programs can provide organizational and professional benefits, but are few and far between in Canadian academic libraries, Evidence Based Library & Information Practice, 10, 2, pp. 167-169, (2015); Bodemer B.B., They CAN and they SHOULD: Undergraduates providing peer reference and instruction, College & Research Libraries, 75, 2, pp. 162-178, (2014); Cassell K.A., Hiremath U., Determining the question: in-person, telephone, and virtual reference interviews, Reference and Information Services in the 21st Century: An Introduction, pp. 15-33, (2009); Chan K.P., Colvin J.B., Vinyard M., Leach C., Naumann M.A., Stenis P., Libraries across the sea: using a virtual presence and skilled student assistants to serve students abroad, Journal Of Library Administration, 55, 4, pp. 278-301, (2015); Coombs J., Hollier C., Developing a peer to peer library support scheme, ALISS Quarterly, 9, 2, pp. 9-11, (2014); Davidson S., Mikkelsen S., Desk bound no more: reference services at a new research university library, Reference Librarian, 50, pp. 346-355, (2009); Faix A., Bates M.H., Hartman L.A., Hughes J.H., Schacher C.N., Elliot B.J., Woods A.D., Peer reference redefined: new uses for undergraduate students, Reference Services Review, 38, 1, pp. 90-107, (2010); Fensom G., McCarthy R., Rundquist K., Sherman D., White C.B., Navigating research waters: the research mentor program at the University of New Hampshire at Manchester, College & Undergraduate Libraries, 13, 2, pp. 49-74, (2006); Ferrer-Vinent I., Sobel K., A study of master of library science candidates and librarians at a practicum site library, New Library World, 112, 7-8, pp. 365-376, (2011); Gieskes L., Mentoring interactively (MIing): new tools for librarian recruitment and retention, New Library World, 111, 3-4, pp. 146-153, (2010); Kenefick C., DeVito J., From treading water to smooth sailing: mentoring for new academic librarians, College & Undergraduate Libraries, 22, 1, pp. 90-96, (2015); Knoer S., Reference face-to-face, The Reference Interview Today, pp. 1-22, (2011); Lacy M., Copeland A., The role of mentorship programs in LIS education and in professional development, Journal of Education for Library & Information Science, 54, 1, pp. 135-146, (2013); Marta L., Growing librarians: mentorship in an academic library, Library Leadership & Management, 23, 1, pp. 31-37, (2009); Mestre L.S., LeCrone J.M., Evaluating the student assistant: an integrated development program for student library assistants, College & Undergraduate Libraries, 22, 1, pp. 1-20, (2015); Morris J., Purpur G., The learning outcomes of mentoring library science students in virtual world reference: a case study, Journal of Library & Information Services in Distance Learning, 9, 3, pp. 192-203, (2015); O'Kelly M., Garrison J., Merry B., Torreano J., Building a peer-learning service for students in an academic library, Portal: Libraries and the Academy, 15, 1, pp. 163-182, (2015); Reiners L.A., Williams H., Farrow R., PALs - students supporting students at the University of Lincoln Library, SCONUL Focus, 47, pp. 31-32, (2009); Robinson T.E., Mentoring aspiring new librarians: one-on-one relationships that matter, Alki, 27, 3, pp. 13-14, (2011); Sargent A.R., Becker B.W., Klingberg S., Incorporating library school interns on academic library subject teams, The Journal of Academic Librarianship, 37, 1, pp. 28-33, (2011); Sbaffi L., Johnson F., Griffiths J., Rowley J., Weist A., NICE evidence search: student peers’ views on their involvement as trainers in peer-based information literacy training, Journal of Academic Librarianship, 41, 2, pp. 201-206, (2015); Thomsett-Scott B., Creating a formal program to train LIS students for reference services, Reference Librarian, 53, 1, pp. 41-59, (2012); Dahl C., Supervising academic library internships for non-LIS undergraduates, Library Management, 32, 6-7, pp. 408-418, (2011); Rowley J., Johnson F., Sbaffi L., Weist A., Peer-based information literacy training: insights from the NICE evidence search student champion scheme, Library & Information Science Research, 37, 4, pp. 338-345, (2015)
Emerald Group Publishing Ltd.
Article
Scopus