CHI TIẾT NGHIÊN CỨU …
Tiêu đề
Impact of web-scale discovery on reference inquiry
Tác giả
Copenhaver K.; Koclanes A.
Năm xuất bản
2016
Source title
Reference Services Review
Số trích dẫn
7
DOI
10.1108/RSR-11-2015-0046
Liên kết
Tóm tắt
Purpose: The purpose of this study is to examine shifts in the volume and complexity of reference questions received at a small liberal arts college following the implementation of a Web-scale discovery service. Design/methodology/approach: Researchers used the Warner model of reference classification to review and classify reference questions from the academic year prior to the implementation of EBSCO Discovery Service (EDS) and the academic year following EDS implementation to evaluate the change in volume of questions and complexity. Findings: Research findings are significant as they document a 34 per cent decline in overall volume of reference activity following the integration of a Web-scale discovery service into the research process. Notably, the question category rated as the highest level of reference complexity (level IV) registered an 18.5 per cent increase in volume, post-EDS implementation. Question levels I-III all saw declines in volume ranging from 45 to 14 per cent. Research limitations/implications: Limitations of the study relate to multiple librarians having recorded questions as they were received by reference services and, as a result, some variation in transaction description should be expected. The concurrent deployment of a Web-scale discovery service and an integrated link resolver made delineation of the respective impact of each tool difficult. Practical implications: Libraries contemplating the integration of a Web-scale discovery service into the research process will be able to use the research analysis to contemplate service redesign in advance of discovery implementation. The research results support additional training of reference personnel to service higher levels of in-depth inquiries. A redesign of reference services incorporating a tiered reference model using proactive chat with referrals to library faculty for in-depth research consultations is recommended. Originality/value: After a literature review of relevant research, the researchers discovered few similar studies. As a result, this analysis will be of significant value to the library profession. © 2016, © Emerald Group Publishing Limited.
Từ khóa
Academic libraries; Assessment; Question complexity; Reference question classification; Reference services; Web-scale discovery
Tài liệu tham khảo
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Nơi xuất bản
Emerald Group Publishing Ltd.
Hình thức xuất bản
Article
Open Access
Nguồn
Scopus