CHI TIẾT NGHIÊN CỨU …
Tiêu đề
Training engaged student employees: A small college library experience
Tác giả
Kohler J.P.
Năm xuất bản
2016
Source title
College and Undergraduate Libraries
Số trích dẫn
7
DOI
10.1080/10691316.2015.1049316
Liên kết
Tóm tắt
Student employees are often the first people patrons contact when they enter an academic library, and thus their knowledge level and service skills are crucial to academic library success. This article presents a case study of the job-related knowledge and customer service skills of undergraduate student employees in a small liberal arts college after the implementation of a training program more focused on patron service. Both successes and failures are discussed. Published with license by Taylor & Francis © 2016 Jamie P. Kohler.
Từ khóa
Case study; engagement; online; student employees; tools; training
Tài liệu tham khảo
Baird L.N., Student Employees in Academic Libraries: Training for Work, Educating for Life, PNLA Quarterly, 67, 2, pp. 13-23; Davis A., Okada E., Stinnett R., Managing Student Employees, Indiana Libraries, 24, 1, pp. 47-51; Dunlap L., A Game Plan for Student Employee Orientation, Arkansas Libraries, 64, 3, pp. 9-11; Epstein C., Using Blackboard for Training and Communicating with Student Employees, College & Undergraduate Libraries, 10, 1, pp. 21-25; Hasty D.F., Student Assistants as Library Ambassadors: An Academic Library's Public Relations Initiative, Technical Services Quarterly, 18, 2, pp. 31-40; Hillyard C., Whitson K.A., An La&M Case Study: A Multi-unit Approach to Interactive Training of Student Employees, Library Administration & Management, 22, 1, pp. 37-41; Manasco J.E., Gillespie B., Purks J., Duties of Student Employees in Carnegie I Institution Branch Libraries, Kentucky Libraries, 62, 4, pp. 14-18; Quirk P.R., Trainers of Student Employees at University of Hawai?i Libraries: A Case Study; Student Employee Training; Westminster College Mission and Philosophy
Nơi xuất bản
Routledge
Hình thức xuất bản
Article
Open Access
Nguồn
Scopus